Refund Policy

Each Southwind Brims hat is made to order by our fulfillment partner, Printful, so we don’t keep stock or accept general returns.

 

If there’s a problem with your order

If your hat arrives damaged, misprinted, or with a manufacturing issue, we’ll replace it or issue a refund at no cost.

 

You don’t need to return the item — contact us within 7 days of delivery with your order number and a photo of the issue.

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If you change your mind

 

Because all products are made to order, we can’t offer refunds or exchanges for buyer’s remorse, wrong size, or wrong color selections.

If you’d like a replacement, you can place a new order at your own expense.

 

Return address (for product returns only)

217 Wrangler Drive, Coppell, TX 75019
(This address is for product returns only — other mail won’t be accepted.)